How WINVN Manages Sample and Shipping Fee Refunds

How WINVN Manages Sample and Shipping Fee Refunds

At WINVN, we prioritize your satisfaction and strive to make the process of requesting and receiving product samples as smooth as possible. Here’s how we handle sample and shipping fee refunds to ensure a seamless experience for our customers.

Free Samples with a Flexible Refund Policy

When you express interest in our products and request samples, we’re happy to offer them free of charge. However, you might incur costs for custom samples tailored specifically to your brand. We ensure that you’re fully informed about any potential charges upfront.

Efficient Sample Packaging and Delivery

We take great care in packaging our samples to ensure they arrive in excellent condition. We prepare every sample carefully for delivery to meet your satisfaction.

Refunding Shipping Fees

If you’ve paid shipping fees in advance for the samples, WINVN will refund these fees as promised. We offer several flexible options for how you can receive your refund:

1. PayPal Transfer: If you prefer a cash refund, we will transfer the refunded amount directly to your PayPal account. This method is quick and straightforward.
2. Invoice Deduction: Alternatively, we can deduct the shipping fees from the invoice for any future orders you wish to place. This option allows you to use the refunded amount toward your next purchase.
3. Product Equivalent: Another option is to add products equivalent to the refunded shipping amount to your order. This way, you receive additional value from your refund.

Ensuring Your Satisfaction

At WINVN, we value long-term partnerships and aim for mutual development. We want to accommodate your preferred refund method and ensure you’re completely satisfied with our service. Please let us know your choice, and we will take care of the rest.

WINVN INT CO., LTD
Natural joy made in Vietnam
☎️ +84 932 118 447
📧 info@winvnint.com
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📌 29, 29 Street, Van Phuc Residence, Thu Duc City, Ho Chi Minh City, Vietnam