When you show interest in our products and want to request samples, rest assured that our samples are free, except for certain custom samples you may want for your brand.

As for the shipping fees you have paid in advance, WINVN will refund them as promised.

We can process the refund by transferring the money back to your PayPal account if you prefer to receive it in cash. Alternatively, we can deduct the amount from the INVOICE for the order you wish to place. Lastly, we can also add products equivalent to the refunded amount.

WINVN commits to refunding the shipping fees when you place an order, and we are flexible to accommodate your preferred method of refund. Please let us know your suggestion, as we aim to ensure your satisfaction. We value a long-term business partnership and mutual development with you.