FAQs

COFFEE WOOD CHEW TOYS: 44219999

SIZE XS – COFFEE WOOD CHEW
(Length: 10cm, Thichness: 1.5cm – 2cm)

SIZE S – COFFEE WOOD CHEW
(Length: 13cm, Thichness: 2cm – 2.5cm)

SIZE M – COFFEE WOOD CHEW
(Length: 17cm, Thichness: 2.5cm – 3.5cm)

SIZE L – COFFEE WOOD CHEW
(Length: 19cm, Thichness: 3.5cm – 4.5cm)

SIZE XL – COFFEE WOOD CHEW
(Length: 21cm, Thichness: 4.5cm – 5.5cm)

SIZE XXL – COFFEE WOOD CHEW
(Length: 22cm, Thichness: 5.5cm – 7cm)

Very small cracks on the product are still allowed because the product does not contain any preservatives or additives, so the finished product cannot reach 100%. However, large cracks that we can easily see on the product are considered defective products, we will not sell such products in the market. If you receive the product with a manufacturing defect, we will compensate you for the product.

SURE, I AM HAPPY TO RECEIVE THIS REQUEST FROM YOU. CAN I HAVE A QUICK VIDEO CALL WITH YOU TO VIEW MORE PRODUCT DETAILS?

WE SELL BASED ON THE QUANTITY OF PRODUCTS SO YOU CAN TELL US THE QUANTITY OF PRODUCTS YOU WANT TO BUY, WE WILL BE BASED ON THE QUANTITY TO PACK AND PUT IN THE CARTON FOR YOU. THE CARTON WINS WILL BE ESTIMATED BASE ON THE WEIGHT OF THE PRODUCTS YOU ORDER, THE WEIGHT OF THE CARTON WILL RANGE FROM 19-23KGS. QUANTITY PER STICK PER CARTON WILL DEPEND ON PRODUCT SIZE (XS, S, M, L, XL, XXL)
 
Carton size: 30 x 38 x 50cm
For XS size around 650 – 700pcs /carton
S size around 500 – 550pcs /carton
M size around 220 – 230pcs /carton
L size around 110 – 120pcs /carton
XL size around 60 – 70 pcs /carton
XXL size around 50 – 55pcs /carton

What kind of the size do you want to order? for CIF Hamberg +0.1$ USD

OF COURSE, MY SUGGEST FOR SAMPLE IS 2PCS FOR EACH SIZE OF BASIC STYLE ( M: 2PCS, L:2PCS, XL: 2PCS).
THE SAMPLES ARE FREE FOR YOU, BUT COULD YOU PLEASE COVER THE SHIPPING FEE FIRST, WHEN YOU PLACE AN ORDER FROM US I WILL RETURN BACK TO YOU

WE HAVE MANY BUYERS WHO ARE CURRENTLY SELLING ON AMAZON CHANNEL AND THEY USUALLY SELL PRODUCTS IN SETS (3PCS/BAG AND MIX 2 SIZES)
 
DO YOU WANT US TO SUPPORT THE SAME PACKAGING?
 
IF YOU WANT PACKAGING FOR EACH STICK, for XS, S and M size +0.15$/pc for each stick per bag and L, XL and XXL + 0.2$pc for each stick per bag (included silicagel, labels and vacuum)

IF YOU WANT PACKAGING FOR EACH STICK, YOU MUST ORDER IN BULK AT LEAST 20,000 PCS FOR EACH SIZE,THEN THE BAG MANUFACTURER CAN PROVIDE THE REQUIRED SIZE.

1) YOU CAN ORDER A SMALL QUANTITY FIRST (TOTAL 50PCS FOR MIXTURE OF SIZE) TO TEST THE PRODUCT QUALITY.
 
2) IF YOU TAKE SAMPLE 2PCS FOR EACH SIZE( EXAMPLE: S-2PCS, M-2PCS, L-2PCS, XL-2PCS, XXL-2PCS). SAMPLES ARE FREE BUT YOU NEED TO COVER THE SHIPPING FEE 
And We Will Refund When You Place Your Order
 
PLEASE LET ME KNOW YOUR SHIPPING ADDRESS? I WILL WORK WITH SHIPPING COMPANY AND LET YOU KNOW
I am really happy to hear from you that you are interested in our products, and I willingly send you some free samples if you need.
 
THE SAMPLES ARE FREE FOR YOU, BUT COULD YOU PLEASE COVER THE SHIPPING FEE FIRST, WHEN YOU PLACE AN ORDER FROM US I WILL RETURN BACK TO YOU
 
Do you want to customize your labels (logo, packing…)
The coffee wood drying process is entirely natural. After we purchase the raw coffee wood from farmers, it is brought to our factory where it is sorted by size. Then, it is exposed to sunlight for 7 – 10 days, depending on the freshness of the coffee wood and the size of the logs. Larger logs require more time for drying.
 
Afterwards, they are placed into storage rooms where the temperature is controlled to avoid direct sunlight, yet still provides warmth to effectively dry the core of the coffee wood. The ideal moisture content of coffee wood is referred to as being between 12-14 %.